How
To Improve Customer Service With The 5 R's
By Dennis Sommer (www.dennissommer.com)
Are your customers loyal or do they just put up with you
? It doesn't matter if you are dealing with outside consumers
or customers internal to your organization, we have 5
simple ideas that will improve your customer service capabilities.
Good customer service comes from being:
Reachable
Your clients and customers should be able to contact
you quickly and easily. When you’re not in your
office, check in frequently.
Responsive
Return your calls promptly. Handle all customer requests
in a timely fashion that demonstrates your attention
to their interests.
Readable
Be sure your letters and memos are legible and use language
that is easy to understand, not crammed with jargon.
Say things as simply as you can to avoid confusing your
reader.
Reliable
The information you provide must be accurate on all
counts.
Reasonable
When you make a mistake, admit it. When people ask questions,
answer courteously. Be willing to accept some criticism
without blowing your top.
About The Author
- Dennis Sommer
Dennis Sommer
is the founder and CEO of Executive Business Advisers,
a management consulting firm specializing in business
growth, sales and profit improvement. www.executivebusinessadvisers.com
Dennis helps companies increase sales revenue, reduce
sales and marketing costs, improve marketing ROI, and
drive new business growth by improving and optimizing
their sales, marketing, company strategy and financial
health.
Dennis is a highly sought after business keynote and seminar
speaker www.dennissommer.com
and author of several highly popular sales, marketing,
leadership and professional development international
articles and books www.advisersecrets.com
.
Contact Dennis at 800-627-6512.
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