Critical
Questioning Skills You Must Have
By Dennis Sommer (www.dennissommer.com)
Do want to be known as "The Expert" or "The
Guru"? Do you want to advance your career and income?
If you answered yes to both of these questions then you
need to become a “Top Performer” in your profession.
Whether you are now a Manager, Executive, Consultant,
Sales or Service Specialist, then Questioning skills will
be one of the keys to your success. Experience and knowledge
in your area of specialty may make you an above average
performer, but to be a “Top Performer” start
implementing the following 8 Questioning skills and action
items today.
Top performers are successful by being honest, respecting
a clients intelligence and focusing all their energies
on how to make a difference in a clients life. After reviewing
the following “Top Performer” Questioning
skills and action items, you will know how to be more
effective, efficient, and successful.
Questions to ask your customers
daily.
1. Ask your customer, “What makes our offering
different over a competitors?” This will provide
honest, unbiased feedback that will help position your
offering with current and future customers.
2. Call customers personally to see how they like your
offering. Ask, “Does “XYZ” offering
meet or exceed your expectations?”. Then ask if
they have any questions.
3. Ask customers, “What can I do to win more of
your business?”. This direct question will provide
valuable information for the future.
4. Continue to ask your customer “What’s
new?” You will increase your odds of learning
more, quicker. Do not assume you are up to date on what
is going on.
5. Ask customers open ended questions using “Why”.
Example, “Why is it important to increase your
production?”.
6. Ask the customer “What are the little things
that annoy them?”. Then fix these details.
7. Ask the customer “Do you ever expect to make
a purchase?”. This sets off events of deep thought
and consideration.
8. Ask the customer “What are they looking for
and what is most important?”.
About The Author
- Dennis Sommer
Dennis Sommer
is the founder and CEO of Executive Business Advisers,
a management consulting firm specializing in business
growth, sales and profit improvement. www.executivebusinessadvisers.com
Dennis helps companies increase sales revenue, reduce
sales and marketing costs, improve marketing ROI, and
drive new business growth by improving and optimizing
their sales, marketing, company strategy and financial
health.
Dennis is a highly sought after business keynote and
seminar speaker www.dennissommer.com
and author of several highly popular sales, marketing,
leadership and professional development international
articles and books www.advisersecrets.com
.
Contact Dennis at 800-627-6512.
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