Paraphrase One Another
Ask those who disagree to paraphrase one another’s comments. This may help them learn if they really understand one another.

Compromise
Work out a compromise. Agree on the underlying source of conflict, then engage in give-and-take and finally agree on a solution.

List Expectations
Ask each member to list what the other side should do. Exchange lists, select a compromise all are willing to accept, and test the compromise to see if it meshes with team goals.

List Questions
Have the sides each write 10 questions for their opponents. This will allow them to signal their major concerns about the other side’s position. And the answers may lead to a compromise.

Change Positions
Convince team members they sometimes may have to admit they’re wrong. Help them save face by convincing them that changing a position may well show strength.

Respect Expertise
Respect the experts on the team. Give their opinions more weight when the conflict involves their expertise, but don’t rule out conflicting opinions.

About The Author - Dennis Sommer