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6 Critical Conflict Management Tips

By Dennis Sommer (www.dennissommer.com)


Conflict occurs daily within project teams and your department. If not handled correctly and immediately, this conflict will start impacting your teams performance. There are six simple steps that should be taken when conflict occurs.

Use these suggestions to handle conflict among your team members:


Paraphrase One Another

Ask those who disagree to paraphrase one another’s comments. This may help them learn if they really understand one another.

Compromise
Work out a compromise. Agree on the underlying source of conflict, then engage in give-and-take and finally agree on a solution.

List Expectations
Ask each member to list what the other side should do. Exchange lists, select a compromise all are willing to accept, and test the compromise to see if it meshes with team goals.

List Questions
Have the sides each write 10 questions for their opponents. This will allow them to signal their major concerns about the other side’s position. And the answers may lead to a compromise.

Change Positions
Convince team members they sometimes may have to admit they’re wrong. Help them save face by convincing them that changing a position may well show strength.

Respect Expertise
Respect the experts on the team. Give their opinions more weight when the conflict involves their expertise, but don’t rule out conflicting opinions.



About The Author - Dennis Sommer


Dennis Sommer is the founder and CEO of Executive Business Advisers, a management consulting firm specializing in business growth, sales and profit improvement. www.executivebusinessadvisers.com

Dennis helps companies increase sales revenue, reduce sales and marketing costs, improve marketing ROI, and drive new business growth by improving and optimizing their sales, marketing, company strategy and financial health.

Dennis is a highly sought after business keynote and seminar speaker www.dennissommer.com and author of several highly popular sales, marketing, leadership and professional development international articles and books www.advisersecrets.com .

Contact Dennis at 800-627-6512.




Executive Business Advisers

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